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When and how will Apenheul open?
Apenheul is open from March 31st to November 5th 2023.
Are the monkeys free to roam?
Yes, the species that previously roamed freely are allowed to walk among the public again in 2023. This was always the case for the free-roaming monkeys in the callitrichid and Madagascar areas. You can also walk among the squirrel monkeys, the primates around the Monkey Trail and in the Barbary macaque area.
Are the zookeepers still giving demonstrations?
Yes. Monday to Sunday at 12:00 and 14:00 (Gorillas).
Please note: there is a limited capacity. Visitors will be admitted on a first-come, first-served basis.
Are there monkey-proof bags available?
Yes, we issue our special "100% monkey-proof" bags at the entrance of Apenheul.
Are you currently accepting groups?
What are the opening hours at Apenheul?
You can find our most up-to-date opening times on this page.
Can my ticket (e-ticket) also be scanned from my mobile phone?
We can also scan your ticket from your smartphone or tablet, so there’s no need to print it.
Where can I park at Apenheul?
Apenheul has a large visitor car park where you can park at municipal rate. The entrances to the car park are along the Burgemeester Roosmale Nepveulaan and the J.C. Wilslaan in Apeldoorn. Please note that it’s a 10 minute walk from this car park to the entrance of Apenheul.
Can I borrow a wheelchair at Apenheul?
At the entrance of Park Berg & Bos (opposite the Apenheul car park) there are a limited number of wheelchairs that can be borrowed after paying a € 1.00 deposit, which will be refunded after return of the wheelchair. Unfortunately, it is not possible to make a reservation for a wheelchair.
Can I borrow a buggy or handcart at Apenheul?
There are no buggies or handcarts available at Apenheul. Of course, you are more than welcome to bring your own buggy or handcart to our park.
Can I bring my dog?
Pets are not permitted in order to prevent risk of infection and fear responses between animals. This also applies to guide and assistance dogs. Apenheul does not offer any possibility to temporarily take care of pets brought along.
Can I redeem gift cards and vouchers?
If you have a season ticket from another park and want to redeem a discount voucher, you can do so via the web shop. Click on “I have a discount code”. The discount code is available from the park where you have a season ticket. Showing your season ticket and the ticket with timeslot will give you access to our park.
Can I redeem an Apenheul gift card?
Yes, you can redeem Apenheul gift cards. Do not forget to reserve a timeslot as well. You can reserve a timeslot with the button, "I have an entrance ticket". Report to the visitor's centre at Apenheul with your gift card and the timeslot ticket.
I do not have a printer; can I show my tickets online?
Yes, you can also scan your entrance ticket on your smartphone or tablet.
I bought tickets to Apenheul through another provider or campaign; will these remain valid?
Previously purchased tickets have an expiry date on them. Please note that you also need to reserve a free timeslot through our website.
I bought tickets for the 2022 season but have not used them.
The tickets you bought were valid on a selected date in the 2022 season. Unfortunately, these are no longer valid in 2023.
Can I cancel my entrance ticket or timeslot?
Why are there varying entrance fees?
To ensure you enjoy a memorable day out, we spread the number of visitors throughout the day. To ensure the best possible distribution, even at the last minute, we apply last-minute admission prices. These prices vary depending on the day and time. On average, visitors spend four hours in our park, so it is worth visiting the park even after 12:00.
Do I still need to book a timeslot?
To ensure you enjoy a memorable day out, we spread the number of visitors throughout the day. Reserving a timeslot helps us do this.
Season ticket holders and Friends of Apenheul do not need to reserve a timeslot.
How can I visit the park as a season ticket holder?
Season ticket holders won't need to make an online reservation. You will be admitted to the park with your season ticket.
Do I need a passport photo for my season ticket?
A passport photo is printed on each season ticket. You may choose to upload a photo to your account. Don’t have a digital passport photo? You can have your picture taken at our visitor reception and we will then print it on your season ticket.
My child is 2 years old. When does he/she need a season ticket for Apenheul?
Children up to 2 years old can visit Apenheul free of charge. They do not require a season ticket. Once your child is three years old, you will pay the children’s rate for him/her. If your child turns three in the ongoing season, it may be worth considering a cost-effective season ticket.
When do I receive the discount vouchers?
In 2023, we will publish which discounts you receive with your Apenheul season ticket on apenheul.com/season-ticket. You can then download the discount tokens to receive discounts for other outings.
I have renewed my season ticket. Do I keep the same pass?
Yes, you can keep your pass.
How can I change my details?
You can change your details as follows:
- Log in here.
- Please enter the email address your membership is registered on with us.
- Create a password.
- You will receive an automated email after creating a password. Click on the link in the email to confirm your account.
- After logging in, you can change and save your details under Account and Cardholder.
I have lost my login details. Now what?
You can request your login details from us again.
- Go to the login page.
- Click on “Forgot password?”
- Enter the email address registered with us
We will send you your login details by email. Please note: If you enter a different email address than the one registered with us, we cannot send you your login details. In that case, please send an email to firstname.lastname@example.org stating your name, date of birth and the email address to which you want your account linked. We will make the necessary changes to allow you to log in.
I haven’t received any login details. Now what?
It could be that we don’t have your (correct) email address. In that case you can send an email to email@example.com. Include your name, your date of birth and the email address you wish to use for your account. We will then update your account and send you the login details.
I can’t log in with the password you sent me by email. Now what?
It’s best to copy the password from the email you received from us containing the login details. Make sure not to copy any spaces. Still not able to log in? In that case send an email to firstname.lastname@example.org with your question and your login details.
I don’t see the login page on the website. How is that possible?
It could be that your internet browser isn’t sufficiently up to date. It is always advisable to update it in view of internet security. It is likely that the problem is then also solved. If it still remains impossible to log in, try it on https://apenheulentree.customers.ticketcounter.eu/dashboard
When I log in, I only see myself and not my family members. How is that possible?
You and your family members probably received separate accounts. We can combine you and your family members’ accounts, allowing you to do everything in one account. Please send an email to email@example.com. Include the email address you wish to use for the account and your name, the names of your family members and your dates of birth.
I renewed my season ticket. When I log in, I see the renew button. Is that correct?
The renew button is always visible, even if you already renewed your season ticket. The name of your season ticket indicates the season for which it’s valid. Does is say ‘2022 season ticket’, for example? Then it’s valid for the entire season of 2022. In that case you don’t have to click the renew button.
Can I cancel my entrance ticket or timeslot?
How can I pick up my season ticket?
You can collect your season ticket at the visitor service desk (from 31 March to 5 November 2023) with your purchase confirmation.
How many primate species are there in Apenheul?
Apenheul is home to 35 primate species and more than 300 primates in total! To find out which primates live in Apenheul, take a look at our Primates-ABC.
How do you get the primates?
The primates that live in Apenheul were nearly all born in a zoo. We cooperate with zoos worldwide and exchange animals with each other to keep the animal populations in zoos healthy. For more information, have a look at our breeding programmes page.
What do the primates get to eat?
All primates are given a special primates diet that differs per species. Most primates eat a lot of vegetables, such as endive, chicory and carrots, and there are a few fervent leaf-eaters among the ranks. Callithrichids and squirrel monkeys also love nice, crunchy insects.
Many people think that primates eat a lot of bananas, but nothing could be further from the truth. Bananas are not good for primates —they contain a relatively high amount of sugars and little fibre.
How are primates transported to another zoo?
If primates are being moved to another zoo, we prefer to take them there by car. A caretaker usually accompanies them so that the primates see a familiar face during the journey and the first days in their new home. Moving house can be quite exciting!
How old do primates get?
Primates’ life expectancy varies between species. Gorillas, orangutans and bonobos can live up to 45–50 years in zoos. Squirrel monkeys live to be about 20 years old. A Golden lion tamarin is already considered very old at 14 years old.
Are employees allowed to pet the animals?
No, even the animal caretakers do not pet the primates. Primates do not like being stroked or touched at all; it makes them feel threatened, so we just let the animals do their thing