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Extra measures

  • Apenheul will start opening in stages on 18 May. The park will open in a limited capacity and for a limited number of guests. All visitors (including season ticket holders or people who already have a ticket) must make a reservation online. Visitors must reserve a date and a timeslot. Reservations are necessary to ensure an optimal distribution of people throughout the park. Apenheul will be opening thirty minutes earlier exclusively for season ticket holders and Friends of Apenheul. 18–20 May are also reserved exclusively for season ticket holders and Friends of Apenheul. After that, the park will be open to everyone.

  • Almost all the monkeys will remain visible. To guarantee the safety of people and animals, we have closed several of the areas with free-roaming monkeys. In those cases, the monkeys are often still visible from viewing points.

    Some of the areas with free-roaming monkeys will still be open to visitors. These are the areas with monkey species that always keep an appropriate distance from visitors. As always, our zookeepers and supervisors will be present to keep an eye on things.

  • Yes. Visitors can use their smartphones to place orders and pay at the restaurants or gift shop. The orders can be picked up from a pick-up point. 

  • Yes, most of the playgrounds at Apenheul are open to children up to 12 years old. Parents or caretakers can supervise them from the side of the playground. Unfortunately, children over the age of 12 cannot use the playgrounds, as we cannot properly enforce the 1.5-metre rule.

  • Yes. Monday to Friday at 12:00 and 15:00. Weekends at 11:30, 13:00 and 15:00.
    Please note: there is a limited capacity. Visitors will be admitted on a first-come, first-served basis. 

  • No, all tours are currently cancelled to prevent large groups.

  • Due to the current safety measures, it is temporarily not possible to visit Apenheul in large groups. We hope to be able to welcome schools to our park again soon! For more information, please send an email to office@apenheul.nl.

  • In addition to the above measures, Apenheul has implemented a one-way walking route, and we have added signs with clear information on the rules such as social distancing and hygiene throughout the park. Lastly, Apenheul asks visitors to arrive by private transport as much as possible to reduce the use of public transport. All visitors (including season ticket holders or people who already have a ticket) must make a reservation online. Visitors must reserve a date and a timeslot. Reservations are necessary to ensure an optimal distribution of people throughout the park.

  • As explained above, not everything is open. Thank you for your understanding in this difficult time. We will adjust the measures as soon as possible. The spring is always a fantastic time to visit Apenheul. The park is vibrant and green, and a lot of babies have been born. Because Apenheul is opening in a limited capacity, there are fewer visitors than usual. Visitors enter the park in timeslots. As a result, the park is not particularly busy.

  • If you (or someone in your party) has any symptoms (cold, cough, fever, etc.), stay home. Keep 1.5 metres away from other groups, our animals and employees. Try to keep your group close together. To reduce the burden on public transport, please use your own transport if possible. Follow the instructions of our staff and the signs in the park. To avoid congestion and group formation, do not hang around in one place too long.

  • Due to the hygiene measures, we cannot issue our special "100% monkey-proof" bags. Please bring a fully closing zippered bag to carry your belongings.

  • There are currently no known cases of animals infecting humans, but humans have been known to infect animals. Also, no animals in Dutch zoos have been infected. This fact, along with the additional measures, leads us to believe that the animals cannot infect visitors. We are confident that we can reopen in a responsible way for both our visitors and our animals.

Your visit

  • You can find our most up-to-date opening times on this page.

  • We can also scan your ticket from your smartphone or tablet, so there’s no need to print it.

  • Disabled visitors and one of their supervisors can get a ticket at a discount for each person. Both buy a separate ticket. So if you come to Apenheul with two disabled visitors and two supervisors, you buy four tickets for disabled people.

  • Apenheul has a large visitor car park where you can park at municipal rate. The entrances to the car park are along the Burgemeester Roosmale Nepveulaan and the J.C. Wilslaan in Apeldoorn. Please note that it’s a 10-15 minute walk from this car park to the entrance of Apenheul.

  • At the entrance of Park Berg & Bos (opposite the Apenheul car park) there are a limited number of wheelchairs that can be borrowed after paying a € 1.00 deposit, which will be refunded after return of the wheelchair. Unfortunately, it is not possible to make a reservation for a wheelchair.

  • There are no buggies or handcarts available at Apenheul. Of course, you are more than welcome to bring your own buggy or handcart to our park.

Online tickets

  • There are no registers open. If you have a season ticket for another park and would like to redeem a coupon, please report to Apenheul’s visitor reception and present your season ticket, coupon and timeslot ticket.

  • Yes, you can redeem Apenheul gift cards. Do not forget to reserve a timeslot as well. You can reserve a timeslot with the button, "I have a ticket". Report to the visitor's centre at Apenheul with your gift card and the timeslot ticket.

  • Yes, you can also scan your entrance ticket on your smartphone or tablet.

  • Previously purchased tickets have an expiry date on them. Please note that you also need to reserve a free timeslot through our website. 

  • Yes, please contact Ticketcounter at info@ticketcounter.nl.

Season ticket and Friends of Apenheul passes

  • Season ticket holders have received a message about this. As compensation for the six weeks we have been closed, we are offering season ticket holders a €7.50 discount on a season ticket for next year. This offer is valid until 7 June 2020. You can also choose to donate the amount. Care for animal and plants and regular maintenance has continued during the past six weeks. Every donation helps us, and we much appreciate it! 

  • Season ticket holders and Friends of Apenheul must also make an online reservation. You can make a reservation; select Season ticket holder/Friend of Apenheul. Reserve a timeslot there. You will only be admitted to the park with a season ticket or Friends of Apenheul pass in combination with a timeslot ticket.

  • A passport photo is printed on each season ticket. You may choose to upload a photo to your account. Don’t have a digital passport photo? You can have your picture taken at our visitor reception and we will then print it on your season ticket.

  • Children up to 2 years old can visit Apenheul free of charge. They do not require a season ticket. Please note: you still need to reserve a timeslot for children up to 2 years old. Once your child is three years old, you will pay the children’s rate for him/her. If your child turns three in the ongoing season, it may be worth considering a cost-effective season ticket.

  • In 2020, we will publish which discounts you receive with your Apenheul season ticket on apenheul.com/season-ticket. You can then download the discount tokens to receive discounts for other outings. You will also find the monthly offers on this page in 2020.

  • Yes, you can keep your pass. Except when it features a gorilla, in which case we will swap your pass for a new one when you next visit us.

  • You can change your details by:

    • Logging in here.
    • In your personal account you will see a grey pencil next to your name. Click on it.
    • A field with your current details will appear. You can change them here.

    Click ‘save’ to save your changes.

  • It could be that we don’t have your (correct) email address. In that case you can send an email to info@apenheul.nl. Include your name, your date of birth and the email address you wish to use for your account. We will then update your account and send you the login details.

  • You can request your login details.

    • Visit this page
    • Click ‘Forgot?’ on the login page
    • Enter the email address known to us

    We will send you the login details by email. Please note: Have you entered a different email address than known by us? In that case we cannot send you any login details. If you send an email to info@apenheul.nl including your name, date of birth and the email address you wish to use for your account, we will make sure you can log in.

  • It’s best to copy the password from the email you received from us containing the login details. Make sure not to copy any spaces. Still not able to log in? In that case send an email to info@apenheul.nl with your question and your login details.

  • It could be that your internet browser isn’t sufficiently up to date. It is always advisable to update it in view of internet security. It is likely that the problem is then also solved. If it still remains impossible to log in, try it on https://tickets.ticketcounter.nl/apenheul/account/login/en-us.

  • You and your family members probably received separate accounts. We can combine you and your family members’ accounts, allowing you to do everything in one account. Please send an email to info@apenheul.nl. Include the email address you wish to use for the account and your name, the names of your family members and your dates of birth.

  • The renew button is always visible, even if you already renewed your season ticket. The name of your season ticket indicates the season for which it’s valid. Does is say ‘2020 season ticket’, for example? Then it’s valid for the entire season of 2020. In that case you don’t have to click the renew button.

  • Yes, please contact Ticketcounter at info@ticketcounter.nl.

  • You can collect your season ticket at the visitor service desk with your purchase confirmation. If you live in Apeldoorn, bring a letter or other addressed post.

    Friends of Apenheul will be notified when the Friends of Apenheul pass can be collected. For now, you will be admitted with ID and a timeslot ticket.