Home Plan your trip Frequently asked questions

Your visit

  • You can find our most up-to-date opening times on this page.

  • We can also scan your ticket from your smartphone or tablet, so there’s no need to print it.

  • Disabled visitors and one of their supervisors can get a ticket at a discount for each person. Both buy a separate ticket. So if you come to Apenheul with two disabled visitors and two supervisors, you buy four tickets for disabled people.

  • Apenheul has a large visitor car park where you can park at municipal rate. The entrances to the car park are along the Burgemeester Roosmale Nepveulaan and the J.C. Wilslaan in Apeldoorn. Please note that it’s a 10-15 minute walk from this car park to the entrance of Apenheul.

  • At the entrance of Park Berg & Bos (opposite the Apenheul car park) there are a limited number of wheelchairs that can be borrowed after paying a € 1.00 deposit, which will be refunded after return of the wheelchair. Unfortunately, it is not possible to make a reservation for a wheelchair.

  • There are no buggies or handcarts available at Apenheul. Of course, you are more than welcome to bring your own buggy or handcart to our park.

Online tickets

  • Try again via this link. If the white or empty screen re-appears your adblocker might be active. Go to the settings of your adblocker in your browser and disable it.

  • It is likely that your pop-ups are being blocked. Unblock them via your browser.

  • Buying tickets is only possible when you have accepted cookies on our website. Accepting cookies can be done via your browser.

  • It is possible that your browser requires an update. You can do so via the settings of your browser. Using a different browser may also help, such as Chrome or Firefox.

  • It is possible that your browser requires an update. You can do so via the settings of your browser. Using a different browser may also help, such as Chrome or Firefox.

Season ticket

  • A passport photo is printed on each season ticket. You may choose to upload a photo to your account. Don’t have a digital passport photo? You can have your picture taken at our visitor reception and we will then print it on your season ticket.

  • Children up to 2 years of age may visit Apenheul free of charge. They don’t need a season ticket. When your child turns 3, you pay the children’s fee. Is your child turning 3 in the coming open season of Apenheul? You can then consider buying a (friendly priced) season ticket in advance.

  • You can collect the vouchers during your next visit to Apenheul.

  • Yes, you can keep your pass. Except when it features a gorilla, in which case we will swap your pass for a new one when you next visit us.

  • You can change your details by:

    • Logging in here.
    • In your personal account you will see a grey pencil next to your name. Click on it.
    • A field with your current details will appear. You can change them here.

    Click ‘save’ to save your changes.

  • It could be that we don’t have your (correct) email address. In that case you can send an email to info@apenheul.nl. Include your name, your date of birth and the email address you wish to use for your account. We will then update your account and send you the login details.

  • You can request your login details.

    • Visit this page
    • Click ‘Forgot?’ on the login page
    • Enter the email address known to us

    We will send you the login details by email. Please note: Have you entered a different email address than known by us? In that case we cannot send you any login details. If you send an email to info@apenheul.nl including your name, date of birth and the email address you wish to use for your account, we will make sure you can log in.

  • It’s best to copy the password from the email you received from us containing the login details. Make sure not to copy any spaces. Still not able to log in? In that case send an email to info@apenheul.nl with your question and your login details.

  • It could be that your internet browser isn’t sufficiently up to date. It is always advisable to update it in view of internet security. It is likely that the problem is then also solved. If it still remains impossible to log in, try it on https://tickets.ticketcounter.nl/apenheul/account/login/en-us.

  • You and your family members probably received separate accounts. We can combine you and your family members’ accounts, allowing you to do everything in one account. Please send an email to info@apenheul.nl. Include the email address you wish to use for the account and your name, the names of your family members and your dates of birth.

  • The renew button is always visible, even if you already renewed your season ticket. The name of your season ticket indicates the season for which it’s valid. Does is say ‘2019 season ticket’, for example?  Then it’s valid for the entire season of 2019. In that case you don’t have to click the renew button.