Frequently asked questions

Apenheul is open from March 21st to November 9th 2025. Click here for the current opening times.

Everywhere in Apenheul you can pay with debit card or cell phone. At many locations in the park it is possible to pay with Apenheul credit (on sale in our webshop or at the entrance. You can spend this credit in the park at all restaurants, at the pop-up catering outlets owned by the park and at our souvenir shop. When paying with the credit on this pass you will receive a 10% discount on your purchases (excluding stamps and books). And at a couple of locations it is also possible to pay with cash.

Yes, many primate species in our park roam freely among visitors! You'll find the free roaming animals right after the entrance at the black-capped squirrel monkey area, the Madagascar area, the barbary macaque area, in and around the treetop walk and in our newest area just before you leave the park. 

Learn more about your visit here. 

Yes, all guests who do not have a properly lockable bag will be loaned a special “100% monkey-free bag” upon entry.

Upon entering the off-leash areas, our staff will check that all bags are appropriate. Their assessment is leading. This is how we keep your personal belongings safely stored together.

Yes, you can visit Apenheul in a group throughout the year. 

Read more about Apenheul as a venue for your meeting or event or private group visit. 

You can find our most up-to-date opening times on this page.

There is plenty of parking next to Apenheul. The parking lot is owned by the Municipality of Apeldoorn. View the rates here. Parking tickets are available at the vending machines in the parking lot.

Great if you come by public transport! From Apeldoorn station, take line 1 to the Apenheul bus stop in 15 minutes. Plan your journey in advance at www.9292.nl or call 0900-9292 for travel advice (€1 p.m. max. €20).

At the entrance of Park Berg & Bos (opposite the Apenheul car park) there are a limited number of wheelchairs that can be borrowed after paying a € 1.00 deposit, which will be refunded after return of the wheelchair. Unfortunately, it is not possible to make a reservation for a wheelchair.

There are no buggies or handcarts available at Apenheul. Of course, you are more than welcome to bring your own buggy or handcart to our park.

Do you have allergies or dietary requirements? Report to restaurant de Apegaap, Wildebras or de Waaghals in the park and discuss your options. We cannot guarantee gluten-free food. The gluten-free products we have could still contain traces of gluten.

Don't have a properly lockable bag? Then you can borrow a 100% monkey-free bag to safely store your personal belongings.

Lockers are also available at the entrance to Apenheul. You can use these free of charge. You will need a euro coin as a deposit (which will be returned to you after use).

At some locations in Apenheul, you can pay in cash. Everywhere you can pay by debit card or mobile phone. And at many locations in the park, paying with Apenheul money is possible. You can buy a pass with Apenheul money in cash or by pin at our entrance, or buy it in our webshop prior to your visit.

Yes, you can redeem Apenheul gift cards.

Yes, you can also scan your entrance ticket on your smartphone or tablet.

Previously purchased tickets have an expiry date on them.

Yes, please contact Ticketcounter at info@ticketcounter.nl.

The tickets you bought were valid on a selected date in the 2024 season. Unfortunately, these are no longer valid in 2025.

In order to give you a unique day out, we spread the number of visitors over the week. This is why we charge different entrance prices for weekdays, weekends and holidays. These prices vary by day and time. In addition, we have different prices for children ages 3 to 12 years and adults (13+ years).

Upon presentation of your season pass you will be granted entrance to the park. Children from 0 to 2 who come with you as a season ticket holder can enter for free.

A passport photo is printed on each season ticket. You may choose to upload a photo to your account. Don’t have a digital passport photo? You can have your picture taken at our visitor reception and we will then print it on your season ticket.

Children up to 2 years old can visit Apenheul free of charge. They do not require a season ticket. Once your child is three years old, you will pay the children’s rate for him/her. If your child turns three in the ongoing season, it may be worth considering a cost-effective season pass.

Yes, you can keep your pass.

You can change your details as follows:

• Log in here.
• Please enter the email address your membership is registered on with us.
• Create a password.
• You will receive an automated email after creating a password.
• Click on the link in the email to confirm your account.
• After logging in, you can change and save your details under Account and Cardholder.

You can collect your season ticket at the visitor service desk with your purchase confirmation. Note: this is only possible from the first opened day of the season onward due to the winter closing.

It could be that we don’t have your (correct) email address. In that case you can send an email to info@apenheul.nl. Include your name, your date of birth and the email address you wish to use for your account. We will then update your account and send you the login details.

You can request your login details from us again.

• Go to the login page.
• Click on “Forgot password?”
• Enter the email address registered with us

We will send you your login details by email. Please note: If you enter a different email address than the one registered with us, we cannot send you your login details. In that case, please send an email to info@apenheul.nl stating your name, date of birth and the email address to which you want your account linked. We will make the necessary changes to allow you to log in.

It’s best to copy the password from the email you received from us containing the login details. Make sure not to copy any spaces. Still not able to log in? In that case send an email to info@apenheul.nl with your question and your login details.

It could be that your internet browser isn’t sufficiently up to date. It is always advisable to update it in view of internet security. It is likely that the problem is then also solved. If it still remains impossible to log in, try it on https://apenheulentree.customers.ticketcounter.eu/ 

You and your family members probably received separate accounts. We can combine you and your family members’ accounts, allowing you to do everything in one account. Please send an email to info@apenheul.nl. Include the email address you wish to use for the account and your name, the names of your family members and your dates of birth.

Apenheul is home to over 30 primate species and more than 300 primates in total! To find out which primates live in Apenheul, take a look at our Primates-ABC.

The primates that live in Apenheul were nearly all born in a zoo. We cooperate with zoos worldwide and exchange animals with each other to keep the animal populations in zoos healthy.

All primates are given a special primates diet that differs per species. Most primates eat a lot of vegetables, such as endive, chicory and carrots, and there are a few fervent leaf-eaters among the ranks. Callithrichids and squirrel monkeys also love nice, crunchy insects.

Many people think that primates eat a lot of bananas, but nothing could be further from the truth. Bananas are not good for primates —they contain a relatively high amount of sugars and little fibre.

If primates are being moved to another zoo, we prefer to take them there by car. A caretaker usually accompanies them so that the primates see a familiar face during the journey and the first days in their new home. Moving house can be quite exciting!

Primates’ life expectancy varies between species. Gorillas, orangutans and bonobos can live up to 45–50 years in zoos. Squirrel monkeys live to be about 20 years old. A Golden lion tamarin is already considered very old at 14 years old.

No, even the animal caretakers do not pet the primates. Primates do not like being stroked or touched at all; it makes them feel threatened, so we just let the animals do their thing.

Everywhere in Apenheul, you can pay by debit card or mobile phone. At many locations in the park, paying with Apenheul credit (for sale in our webshop or at the entrance) is possible. And at some locations you can also pay in cash.

Near our toilets in the park is an area to nurse your baby. Want to pump or feed? Then report to our visitors' reception at the entrance to Apenheul. Our staff will then help you.

There are first aid posts at several places in Apenheul. There are also several AEDs in our park. The exact locations can be found on the map. In urgent cases, you can of course always speak to one of our staff members.

Lockers are available at the entrance to Apenheul. You can use these free of charge. You will need a 1 euro coin as a deposit (which you will get back after use).

At Apenheul, you can use WiFi and/or KPN hotspots all throughout the park.

Apenheul is accessible for wheelchair users, except for the primate tree top walk (number 20 on the map) and the bridge in king colobus and talapoin area. Please note that Apenheul is a hilly park.

Apenheul itself does not have wheelchairs, but a limited number of wheelchairs can be borrowed at the entrance to Park Berg & Bos (opposite the car park). You pay a €1 deposit, which you get back after returning them. Unfortunately, it is not possible to reserve wheelchairs.

Visitors with disabilities are welcome at Apenheul. However, no discount is granted on entrance tickets for them or their companions. We advise visitors with specific accessibility questions to consult our website in advance or contact us.

Apenheul is a very unique park where visitors enter areas with free-roaming primates. Therefore, dogs are not allowed inside our park to protect the wellbeing of both the animals and the visitors. To still offer visitors who are dependent on a service dog a chance to visit Apenheul, we offer the chance for them to bring in one handler with them for free. The visitor can purchase a regular entry ticket through our webshop and present this on the day itself, along with an official service dog certificate and proof of identity to grant a free entry for one guardian.

 You’ll find bathrooms at multiple locations in Apenheul: close to the entry/exit and near all our food & beverage outlets. Adapted bathrooms and rooms for nursery are also available at every location. The exact locations of all bathrooms can be found on the park map.

Only when you are in possession of a valid disability parking ticket (“gehandicaptenparkeerkaart”) you are able to park at one of the 12 extra spacious parking spots. These can be found at the front of car park P1 and P2 of the municipal parking lot, right across the entrance of Park Berg & Bos on the J.C. Wilslaan. 

Strollers are allowed in Apenheul. You can use them throughout the park, including in the areas with free-roaming primates.

At the entrance to Park Berg & Bos you will find a bicycle parking area. This parking is unguarded. You can park your bike here for free. Please note that parking your bike in Park Berg & Bos is not allowed. It is also not allowed to park your bike at the entrance of Apenheul.

Balance bikes, as well as skateboards and rollerblades, are not allowed in Apenheul. Is the use of a balance bike necessary for you for medical reasons? Please contact our visitor reception in that case.

Of course, you can film and photograph to your heart's content in Apenheul. Just be careful of loose parts of your equipment, because the monkeys are lightning fast and can run off with it. Commercial use of images taken in Apenheul is not allowed.

Dogs and other pets are not allowed in Apenheul. A large proportion of our animals roam freely among visitors. The presence of (domestic) animals poses a possible risk of infection and can cause startle reactions between the animals. This can cause dangerous situations, especially for the (domestic) animals. Unfortunately, we cannot allow service dogs in Apenheul for this reason, read more about that here. We urge you not to leave your dog in the car. Near Apeldoorn you will find several shelters and pensions with day care for dogs.